Full-Time Service Coordinator- Baton Rouge

Home Instead is an International non-medical Home Care Company that has been serving seniors for over 20 years in Baton Rouge and Surrounding areas. As a Scheduling Coordinator, you’ll have the responsibility to fill daily open shifts by matching the right CAREGiver to a client’s needs and personality in a fast-paced environment.

You may also work out of the Hammond, La or Baton Rouge, La. Office

Full-time Office Position Monday-Friday with weekends as needed

Job responsibilities include but will not be limited to:

1. Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed

2. Schedule shifts for clients when there are Short Notice Call Outs

3. Monitor the software dashboard for missed CAREGiver clock-in and clock-out alerts

4. Communicate with CAREGivers and clients regarding scheduling as changes arise

5. Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service

The Ideal Candidate :

• Compassion with a helpful attitude
• Be committed to having a passion for people with a service attitude
• Ability to multi-task with attention to detail
• Must be dependable and reliable
• Must demonstrate effective listening skills
• Excellent verbal and written communication skills
• The ability to prioritize and organize
• The ability to demonstrate initiative while working under limited supervision
• The ability to focus on client service and satisfaction
• Proficient computer skills using database systems, MS Outlook, MS Word, MS Excel
• Previous staffing or scheduling experience desired

**Resume must be submitted for consideration**

Salary is $37,000