On-Call Coordinator – Work from Home 

Part-time 2 Weekends Saturday/Sunday 2p-10p

We are an International non-medical Home Care Company that has been serving seniors for over 20 years in Baton Rouge and Surrounding areas. Home Instead is seeking an extraordinary team member with deep compassion for the elderly and those who serve them.

**Candidates must live in the Central Time Zone of the United States**

***Candidates Must have Scheduling Experience using Clear Care to be considered; there is no need to apply if you have never used Clear Care for scheduling***

Do you have strong communication skills, able to handle a fast-paced environment, able to multi-task these qualities? Job responsibilities include but will not be limited to:

1. Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed

2. Schedule shifts for clients when there are Short Notice Call Outs

3. Monitor the software dashboard for missed CAREGiver clock-in and clock-out alerts

4. Communicate with CAREGivers and clients regarding scheduling as changes arise

5. Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service

Education/Experience Requirements: High school graduation or the equivalent One year of related business experience or an equivalent combination of education and work experience may be considered Must possess a valid driver’s license Healthcare experience is preferred but not required. Computer related experience inclusive of Microsoft Word, Excel, Outlook as well as the ability to operate web-browser based software applications (training provided)
Qualifications

• BA/BS degree in ... or related field
• 5+ years experience in Healthcare.
• Experience with scheduling, and fielding calls
• Effective written and verbal communication
• Ability to handle multiple tasks, good customer service skills
• US Citizen